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Dec
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Get expert advice on domestic
window and door installation disputes
Disputes concerning the specification or installation domestic windows and doors can be disruptive and costly for all parties - increasingly so the longer they continue. We can act as a single joint expert or as a party-appointed expert and produce a high-quality report in line with the Civil Procedure Rules for expert witnesses.
Window and Door Installation Specialists
Party Appointed Expert
Single Joint Expert
CPR 35 Compliant Reports
Sole Provider of FENSA Inspection Services
As the only provider of inspection services for FENSA, we are window and door installation specialists, with over 1000 assessments carried out every month. We monitor industry trends, assessing the quality of products and installations and the expected standards of FENSA approved installers.
Party & Single Joint Appointed Expert
When chosen as a party or joint appointed expert, we endeavour to perform an independent assessment of any case. Our clients include trade federations, local authorities, solicitors, and homeowners, covering the breadth of the glazing industry.
CPR 35 Compliant Reports
We can provide professional Part 35 Compliant Expert Witness Reports within our substantial expertise in glazing. Following the strict adherence to the rules involved in a CPR 35 complaint report, our service is impartial, accurate and comprehensive.
Request a quote or more information
The RISA team are specialists in domestic window installations and can draw upon the
resources and expertise of the entire GGF Group for the benefit of our clients.
What Is Section 75?
Section 75 is a UK consumer protection law which means your credit provider has the same responsibility as the company you’ve bought something from should anything go wrong with the purchase.
That’s Nice Of Them!
Not really. It’s actually a legal requirement of your lender so that a consumer is never in a position of having to pay off debt on a product they didn’t receive or the final product wasn’t as it should have been. This applies to all purchases made with a credit card or via a loan. As an example, an extension to a house, a washing machine, a laptop or anything between £100 and £30,000. If it’s bought with credit, the lender is as responsible as the supplier.
When Does It Concern Me?
If you order a product from a supplier who then goes bust you can still claim your money back from the credit provider. The vast majority of claims on Section 75 relate to credit cards but it also applies to store cards, loans, store credit and some car finance agreements.
To make a Section 75 claim you’ll need to contact your credit provider. So if you bought the product on a credit card it will be the credit card company rather than Visa or Mastercard. Likewise, if you paid for replacement windows and doors with a loan then your claim would be with the finance company.
What We Provide
Where Do RISA Come In?
RISA carry out assessments of Section 75 claims when it come to the replacement of windows and doors in a domestic setting.
- RISA’s independence ensures that any Section 75 assessments undertaken are carried out impartially and without any conflict of interest.
- RISA do not profit in any way from any subsequent remedial work required on the installation being inspected.
- RISA’s report will contain nonpartisan facts and our recommendations for any actions to be taken.
What Is Included In A RISA Section 75 Assessment?
RISA Assess…
- The specifics of the complaint
- The compliance with Building Regulations
- The quality of the installation
- The nature of the dispute over specification or contracts – did the customer get what they ordered?
Our Services
Check what plan is best for you, We care about your convenience in using the application, so you can update your plan
From £249
Defect Report
Entry level inspection
Typically takes 30-40 minutes on site
Window/door installations only
Electronically created, colour coded report that covers
- Building regulation compliance
- Suitability of product
- Quality of installation
- Any damage present
- Marks in glass
- Functionality
From £499
Section 75 Report
Typically requested by credit providers or banks to further a Section 75 claim.
Inspection usually takes 1-2 hours.
Full inspection with a preformatted written report provided as a PDF.
Available for installations of windows, doors, conservatories, or roof lights
Report covers:
- Building regulation compliance
- Suitability of product
- Quality of installation
- Any damage present
- Marks in glass
- Functionality of the installation
Provides recommendations for remedial works if necessary.
Can provide a range of costs for possible remedial works upon request.
From £799
Condition reports
Detailed, item by item inspection with a bespoke written report provided as a PDF.
Inspection typically takes 2-3 hours
Available for installations of windows, doors, conservatories, or roof lights
Report covers:
- Building regulation compliance
- Suitability of product
- Quality of installation
- Any damage present
- Marks in glass
- Functionality of the installation
Provides recommendations for remedial works if necessary.
Can provide a range of costs for possible remedial works upon request.
Not for use in litigation.
From £1,199
Expert Witness CPR 35 Compliant
Detailed, item by item inspection with a bespoke CPR 35 compliant report provided as a PDF.
Inspection undertaken by assessors that have attained RICS Expert Witness accreditation
Available for installations of windows, doors, conservatories, or roof lights
Report covers:
- Building regulation compliance
- Suitability of product
- Quality of installation
- Any damage present
- Marks in glass
- Functionality of the installation
Provides recommendations for remedial works if necessary.
Can provide a range of costs for possible remedial works upon request.
From £399
Pulse Testing
Air Pressure Test to confirm extra trickle vents are not required
Test before and after installation, both included in the price
Tests take 30-60 minutes
Test can take place in an occupied property with little disruption.
Section 75 Frequently Asked Questions
If you’ve had your windows and doors replaced in your home and you bought them using either a credit card or a loan then you could be covered by Section 75. Should anything go wrong with your installation and your installer cannot settle the dispute your credit provider can be held responsible.
RISA can provide an independent written report as to what has gone wrong with your installation that is acceptable to your credit provider and provide clarity on the process and where the fault lies.
What reports does RISA produce for homeowners on Windows & Doors?
Section 75 covers any amount between £100 and £30,000. So if your window and door installation fall between these amounts and they were bought using credit then our assessors will be able to assist you in providing the required evidence.
How much does a Section 75 report cost?
The cost of a report starts from £499 + VAT depending on the size of your property.
How can I make a request to get a section 75 report written by RISA?
You can complete the enquiry form here on the RISA website. From there, a member of our team will be in touch to discuss your requirements.
How far in advance do I need to book in the assessment on my window/door installation?
We will typically be able to come and visit your home in 7-10 working days from an enquiry being placed with us.
How soon after RISA's visit can I expect to receive my report?
You can typically expect your Section 75 report in 3-5 working days after RISA has visited your home.
What should I do after I have received my RISA report?
Once you have received your report we recommend reading it fully to understand our findings and recommendations. Should RISA have found defects with the installation then you will need to submit the report to your credit provider and liaise with them directly as to the next steps.
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